Inquiry desk walkthrough
What happens after you submit
Pressing send is the start of a short, predictable sequence. Below is each step in order: the confirmation you see, the person who reads your inquiry, when a reply typically arrives, and what to do if the thread goes quiet. No mystery, no black box.
The shape of the whole sequence
Four things happen between your click and a written answer. The success message tells you the form actually left your browser. A confirmation email gives you a timestamped copy. A desk team member opens it during business hours and routes it to whoever handles that subject. Then a reply comes back to the same thread.
Everything on this page describes that route in detail, including the parts that are slower than a phone call and the parts you can nudge forward yourself if something stalls.
Typical timing
- Confirmation email usually lands within about fifteen minutes of sending.
- A desk team member reads it during posted business hours.
- Written replies typically go out within one business day.
- Questions needing a second person can run to two business days, with a holding note in between.
Step one: the confirmation screen
The moment your inquiry passes validation, the form loads a success screen. It repeats the email address you entered and states the expected reply window, usually one business day. That screen is your receipt. If you did not see it, the form did not go through, and nothing was sent, so you can safely try again.
If you saw the screen
Your message is queued. Nothing else is needed from you at this point. Expect the confirmation email next, and expect the reply in the same thread.
If the screen never appeared
Nothing was submitted. Resubmit the form, or call and describe your question instead. Re-sending is safe because there is no duplicate record to clear.
Step two: the automated email
Within a few minutes, a copy of your confirmation arrives in your inbox, timestamped and quoting your message. Keep it. It contains the reference thread for any follow-up.
If it has not arrived within about fifteen minutes, check the spam folder before assuming anything failed, since desk and confirmation mail are sometimes filtered. If you use a corporate filter, ask whether it quarantines mail from unknown senders.
Step three: a person reads your inquiry
A team member at the desk opens your message during business hours and routes it to whoever handles that subject. Simple questions get answered directly from the desk. Questions that touch more than one subject are assigned an owner, so you are not passed around.
This routing is the reason a written inquiry can take a little longer than a phone call. It is also why the owner can answer properly on the first reply rather than forwarding you onward.
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Single subject
Answered straight back from the desk while the thread is open.
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Two subjects
Assigned to one owner who covers both, so the answer arrives whole.
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Outside business hours
Read on the next business day; the confirmation email still arrives right away.
Step four: the reply
Written replies typically go out within one business day. If your question needs input from a second person, it can take up to two business days, and the desk sends a short holding note so you are not left waiting in silence.
Replies arrive from the same desk mailbox that sent your confirmation, so the thread stays in one place. Keep that message rather than saving a screenshot of it; the mailbox thread is what the desk can search.
- Straightforward question
- Usually answered within one business day, from the desk, in the original thread.
- Needs a second person
- Can take up to two business days. A short holding note tells you the question is with someone.
- Arrives from
- The same desk mailbox that sent your confirmation, so nothing lands in a separate thread you would have to track.
- What to do meanwhile
- Nothing. Reply only if your question changes, and use the same thread when you do.
When things need scheduling
Some inquiries turn into a scheduling question. That step happens by email, not on this site: the desk tells you what is available and you reply to confirm.
Keeping inquiry and booking as separate steps means the first contact stays low-pressure, and you can ask questions before committing to a time. Nothing is booked automatically from your form submission, and no appointment appears on a calendar unless you reply to confirm it.
If your first message already contains the timing you need, mention the date and the desk can check availability in the same reply rather than adding another round.
How to Reach Us
If a reply takes longer than expected
Check spam first. Then reply to your confirmation email with "follow-up" in the subject and the date of your original message. That lands in the same thread and flags it for the desk.
If two business days have passed and the matter is urgent, call during business hours, 9:00 a.m. to 6:00 p.m. ET, Monday through Friday, and name the original submission date.
Monday to Friday, 9:00 a.m. to 6:00 p.m. ET. Saturday, 10:00 a.m. to 2:00 p.m.
What the desk does not do with your inquiry
Your message is used to answer your question, full stop. It is not added to a marketing list, and you will not receive promotional mail because you wrote in. The confirmation email is transactional, sent because you submitted a form.
Details on how data is stored and how long it is kept are set out in the Privacy Policy.
Read the privacy policyHolidays and slow weeks
The desk follows the U.S. federal holiday calendar and is closed on those days. Inquiries sent on a holiday, or late on the Friday before one, are answered on the next business day.
If you are working to a deadline, mention the date in your message and the desk will tell you honestly whether it can be met. A short note about your timing costs one sentence and saves a second exchange later.
Office address
4823 Maple Avenue
Chicago, IL 60640
Business hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. ET
Saturday, 10:00 a.m. to 2:00 p.m.
Keeping the thread together
Reply to your confirmation email rather than starting a fresh form, and the whole history stays in one thread: your original question, the reply, and anything since. If you must start a new message, quote the date of the first one.
When you call, mention the date you submitted so the desk can pull up the record by your email address.
Reply to the confirmation email and the desk sees your original message with it, including the address you wrote from.
Starting a new message works too, as long as you quote the date of the first one so it can be matched.
On a call, the submission date plus the email address you used is enough to find the original record.
The last screen matters too
Most contact pages are judged on the form, but the confirmation is where trust is confirmed or lost. A clear success message, a stated reply window, and a working follow-up path are what make a written inquiry feel finished.
If any step above did not match what you saw, tell the desk. That feedback is how the sequence stays accurate, and it is the fastest way to fix a screen that misleads the next visitor.
Ten-second summary
Send the form from the contact page.
Watch for the confirmation screen, then the confirmation email.
A person reads it during business hours.
Expect a reply within about one business day.
Nothing yet? Check spam and reply with "follow-up". Urgent after two days: call the desk.
Common questions
Three answers that come up most often after a form is sent.
How do I know my inquiry went through?
You see a success screen that repeats your email address and states the reply window, and a confirmation email arrives within about fifteen minutes.
Who reads my message?
A member of the Falkeris desk team reads it during business hours and routes it to the person who handles that subject.
What if I never get a reply?
Check your spam folder, then reply to your confirmation email with "follow-up" in the subject. If two business days pass and it is urgent, call during business hours.
Ready to start a thread, or need to pick one up?
The inquiry form on the contact page is the fastest written route, and the desk phone is there if your question is easier to say than to type.
Prefer email? Write to [email protected] or call +1 312-508-3887 during business hours. The desk is open Monday to Friday, 9:00 a.m. to 6:00 p.m. ET, and Saturday, 10:00 a.m. to 2:00 p.m.